Last updated: February 12, 2026
By accessing or using SoloCRM (“Service”, “Platform”, “we”, “our”, or “us”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you and MyTech Solutions.
You must be at least 18 years old and legally capable of entering into binding contracts to use this Service. By using SoloCRM, you represent and warrant that you meet these eligibility requirements.
To use SoloCRM, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to:
We reserve the right to suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or for any reason at our sole discretion. You may delete your account at any time through the Settings page.
The Free tier (R0/forever) includes:
The Pro tier (R299/month) includes:
The Ultimate tier (R499/month) includes:
Paid subscriptions are billed monthly in advance. Payments are processed securely through Paystack. You authorize us to charge your payment method on a recurring basis. Subscription fees are non-refundable except as required by law. We reserve the right to change subscription pricing with 30 days' notice.
You may cancel your paid subscription at any time through the Settings page. Cancellation takes effect at the end of your current billing period. You will retain paid features until the end of the paid period.
All subscription plans, including those described as “unlimited”, are subject to a fair use policy. “Unlimited” means reasonable use consistent with normal business operations of a freelancer or small business. It does not mean infinite or unrestricted use.
We reserve the right to enforce reasonable usage limits to protect the quality of service for all users. Examples of usage that may be considered excessive or abusive include, but are not limited to:
If we determine that your usage is excessive or abusive, we may: (a) contact you to discuss your usage, (b) temporarily throttle or restrict certain features, (c) require you to upgrade to a higher-tier plan, or (d) suspend or terminate your account in cases of egregious abuse. We will make reasonable efforts to notify you before taking action, except where immediate action is necessary to protect the Service or other users.
You agree not to use SoloCRM to:
You retain all ownership rights to the content and data you upload to SoloCRM (“User Content”), including customer information, invoices, quotes, and files. We do not claim ownership of your User Content.
By uploading User Content, you grant us a limited, non-exclusive license to store, process, and display your content solely for the purpose of providing the Service to you. This license terminates when you delete your content or account.
You are solely responsible for your User Content and the consequences of sharing it. You represent and warrant that you have all necessary rights to upload your User Content and that it does not violate any laws or third-party rights.
You may not upload content that is illegal, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable. We reserve the right to remove prohibited content and suspend accounts that violate this policy.
You are solely responsible for the accuracy, completeness, and correctness of all information you enter into SoloCRM. This includes, but is not limited to:
SoloCRM is a data management tool that stores, displays, and reproduces information exactly as entered by you. We do not verify, validate, or guarantee the accuracy of any user-entered data, including banking details, tax information, or customer records. It is your responsibility to review all information for accuracy before sending invoices, quotes, or communications to your clients.
SoloCRM shall not be held liable for any losses, damages, misdirected payments, failed transactions, or other consequences arising from incorrect, incomplete, or outdated information entered by you. This includes, without limitation, situations where:
You agree to review all documents generated by SoloCRM (including invoices, quotes, and emails) for accuracy before sending them to your clients or any third party. You acknowledge that SoloCRM is a tool that assists in creating these documents but does not replace your professional obligation to ensure their correctness.
SoloCRM and its original content (excluding User Content), features, and functionality are owned by MyTech Solutions and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service without our express written permission.
We strive to provide reliable service but do not guarantee uninterrupted or error-free access. The Service may be temporarily unavailable due to maintenance, updates, or technical issues. We are not liable for any downtime or service interruptions.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time without notice. We may also change our subscription plans, features, or pricing with 30 days' notice.
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MYTECH SOLUTIONS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR OWN RISK. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM MYTECH SOLUTIONS OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
While we implement robust backup and security measures, you are responsible for maintaining your own backups of critical data. We are not liable for any data loss, corruption, or deletion. We recommend regularly exporting your data using our CSV export feature.
SoloCRM is a client relationship management and business administration tool. It is not a registered financial service, accounting software, tax advisory service, or legal service. The invoicing, quoting, and financial tracking features are provided as business productivity tools only.
You are solely responsible for your own tax compliance, including but not limited to VAT registration, correct tax rate application, timely filing of returns, and accurate record-keeping. SoloCRM provides tools to assist with VAT calculations and invoice generation, but these do not constitute tax advice. You should consult a qualified tax professional or accountant for tax-related matters.
Invoices and quotes generated by SoloCRM are based entirely on information you provide. We do not verify the correctness of amounts, tax calculations, line item descriptions, or any other financial information. You are responsible for reviewing all financial documents for accuracy before sending them to your clients.
Nothing in the Service constitutes financial, tax, legal, or business advice. Any financial information displayed (such as pipeline values, revenue summaries, or tax calculations) is for informational purposes only and should not be relied upon as the sole basis for financial decisions.
SoloCRM provides the ability to send emails to your clients (such as invoices, quotes, and notifications). These emails are sent on your behalf and you are solely responsible for:
We use third-party email providers (Brevo) to deliver emails. While we make reasonable efforts to ensure email delivery, we do not guarantee that emails will be delivered, received, or not marked as spam. We are not liable for any consequences arising from email delivery failures, delays, or emails being filtered by recipient email providers.
By creating an account, you consent to receive electronic communications from us, including service notifications, account alerts, daily digest emails, and administrative messages. You may opt out of non-essential communications at any time through your account settings.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MYTECH SOLUTIONS SHALL NOT BE LIABLE FOR:
Our total liability for any claims arising from your use of SoloCRM shall not exceed the amount you paid us in the 12 months preceding the claim, or R100 (whichever is greater).
You agree to indemnify, defend, and hold harmless MyTech Solutions and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
MyTech Solutions shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events beyond our reasonable control, including but not limited to: natural disasters, acts of war or terrorism, epidemics or pandemics, government actions or regulations, power outages, internet or telecommunications failures, failures of third-party service providers (including Supabase, Vercel, Brevo, and Paystack), cyberattacks, or any other event that could not have been reasonably foreseen or prevented. During a force majeure event, our obligations under these Terms are suspended for the duration of the event.
These Terms shall be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions.
Any disputes arising from these Terms or your use of the Service shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to the jurisdiction of the courts of South Africa.
We may update these Terms from time to time. We will notify you of material changes by:
Your continued use of SoloCRM after the effective date of updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and may delete your account.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by MyTech Solutions. A waiver of any right on one occasion shall not be deemed a waiver of that right on any subsequent occasion.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. MyTech Solutions may assign or transfer its rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, sale of assets, or by operation of law. Any attempted assignment in violation of this section shall be void.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and MyTech Solutions regarding the use of SoloCRM and supersede any prior agreements.
If you have any questions about these Terms, please contact:
BY USING SOLOCRM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE THE SERVICE.